Optiticket - Helpdesk Management
The Optiticket is a management tool tickets, based on software "osTicket" with several enhancements and new features, which make it useful and competitive tool.
The Optiticket - Heldesk manager is a fully integrated system that enables:
- Panels for administrators, operators and clients;
- Web interface for ease of use;
- Creating tickets automatically through email accounts;
- Preformatted automatic replies;
- Sort by department.