Optiticket - Helpdesk Management
The Optiticket is a management tool tickets, based on software "osTicket" with several enhancements and new features, which make it useful and competitive tool.
The Optiticket - Heldesk manager is a fully integrated system that enables:
- Panels for administrators, operators and clients;
- Web interface for ease of use;
- Creating tickets automatically through email accounts;
- Preformatted automatic replies;
- Sort by department.
Main Features:
Tickets management;
Users by sorted by group;
Sort by department;
Administration board;
Clients management;
Pop3 login (automatic ticket creation);
Ilimited emails;
Automatic response;
Request transfer between users and department;
Users supervision;
Time spent supervising and requests made;
Alerts by administration;
Internal notes;
Attachments;
Reports by client, user, etc...
